Privacy Policy for Pong Overload
Effective date: 2026-05-04
This Privacy Policy describes how PersonAR Solutions Kft. ("PersonAR Solutions Kft.", "we", "us", or "our") collects, uses, discloses, and protects information in connection with the Pong Overload mobile application (the "App") and our related website at https://publish.mvphome.pro/site/2wpc1v1w932g6p6jhcnyxksea1gven0 (collectively, the "Services").
1) Scope and relationship to platform policies
This Privacy Policy applies to the Services. The App may be distributed through third-party platforms (for example, Apple’s App Store). Those platforms have their own privacy practices and policies. We do not control and are not responsible for the privacy practices of those third parties.
2) Summary of key points
We designed Pong Overload so that you can use it without creating an account.
We collect limited information to operate, improve, and secure the App, including basic usage analytics and crash logs.
If you contact us, we may process your email address and the contents of your message to provide support.
We do not sell your personal information.
We do not use third-party advertising in the App and we do not use third-party analytics SDKs as part of the App as described in this questionnaire.
3) What information we collect
We collect information in three main ways: (a) information you provide directly, (b) information collected automatically when you use the App, and (c) information collected through communications.
3.1 Information you provide
Support communications: If you email us, we collect the email address you used, your message content, and any information you choose to include (such as screenshots or device details you paste into the email). We use this to respond to you and troubleshoot.
3.2 Information collected automatically when you use the App
Basic usage analytics: We collect basic usage analytics about how the App is used. This is intended to help us understand overall usage patterns, improve performance, identify bugs, and make product decisions. Examples may include aggregated counts of app launches, feature interactions, session duration, general device or OS version information, language/region settings, and similar operational metrics. We do not intend these analytics to be used to identify you.
Crash logs: We collect crash logs and diagnostic information when the App encounters errors or crashes. Crash logs may include technical data such as device model, operating system version, the time of the crash, app state at the time of crash, and diagnostic traces.
3.3 Information collected through your device or platform
Depending on your device settings and platform, the platform provider (such as Apple) may provide us with limited diagnostic or aggregated reporting. This document does not assume any specific platform reports beyond basic crash and diagnostics data described above.
4) Whether we collect personal data
The questionnaire indicates "collectsPersonalData" is false; however, email addresses are generally considered personal data in many jurisdictions when they can identify an individual. Therefore, this policy treats email addresses as personal data when collected.
We do not require accounts for the App. We do not collect names, phone numbers, precise location data, payment details, or contact lists through the App as described in the questionnaire.
5) How we use information
We use the information described above for the following purposes:
5.1 Provide and maintain the Services
To operate the App, ensure stability and performance, and deliver requested functionality.
5.2 Customer support and communications
To respond to inquiries you send to our support email address, provide technical assistance, and follow up on your requests.
5.3 Improve and develop the App
To understand usage trends, prioritize features, fix bugs, and improve user experience, including by analyzing aggregated usage analytics and crash logs.
5.4 Security, fraud prevention, and abuse monitoring
To protect the Services, our users, and our rights, including by detecting, preventing, and responding to suspicious activity, misuse, and technical attacks.
5.5 Legal compliance
To comply with applicable laws, lawful requests, and legal processes.
6) Legal bases for processing (EEA/UK and similar jurisdictions)
If you are located in the European Economic Area, the United Kingdom, or a jurisdiction requiring a legal basis for processing, we rely on one or more of the following bases, as applicable:
Consent: Where required by law, for example when you voluntarily contact support or when certain analytics/diagnostics require consent.
Contract necessity: To provide the App’s core functionality you request.
Legitimate interests: To improve the App, maintain reliability, ensure security, and respond to support inquiries, provided these interests are not overridden by your rights.
Legal obligation: To comply with legal requirements.
7) Sharing and disclosure of information
We share information only as described below.
7.1 Service providers
We may share limited information with service providers that help us operate the Services (for example, email hosting or infrastructure providers). These providers are authorized to process information only as necessary to provide services to us and are expected to protect it.
7.2 Legal and safety
We may disclose information if we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect the rights and safety of us or others, investigate fraud or security issues, or respond to lawful requests from public authorities.
7.3 Business transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be disclosed as part of that transaction subject to appropriate confidentiality protections and applicable law.
7.4 No sale of personal information
We do not sell personal information. We do not share personal information for cross-context behavioral advertising as described in this questionnaire.
8) Third-party advertising and third-party analytics
The questionnaire indicates:
Uses third-party ads: no.
Uses third-party analytics: no.
Accordingly, this document assumes the App does not include third-party advertising SDKs and does not include third-party analytics SDKs. If this changes, this Privacy Policy must be updated before the change is released.
9) Data retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Email support messages: We may retain support emails and related correspondence for as long as needed to address your request and maintain support records, subject to our legal obligations and legitimate business needs.
Usage analytics and crash logs: We retain these records for a reasonable period to analyze performance and stability trends, after which they may be deleted, anonymized, or aggregated.
10) Data deletion requests
Because the App does not require an account, account deletion is generally not applicable. However, you can request deletion of data we may have associated with you (such as support emails you sent) by contacting us.
Deletion request instructions: Users can email support to request account and data deletion within 30 days.
To submit a request, email marketing@personar.eu from the email address you used to contact us, include "Deletion Request" in the subject line, and describe what you would like deleted. We may ask for additional information to verify your request and locate relevant data. We aim to process deletion requests within 30 days, subject to legal requirements and permitted exceptions (for example, retaining records needed for compliance, dispute resolution, or security).
11) Your rights and choices
Depending on where you live, you may have rights regarding your personal data. These may include:
Access: Request access to personal data we hold about you.
Correction: Request correction of inaccurate personal data.
Deletion: Request deletion of personal data.
Objection and restriction: Object to or request restriction of certain processing.
Portability: Request a copy of your personal data in a portable format.
Withdraw consent: Where processing is based on consent, you may withdraw consent at any time.
To exercise these rights, contact us at marketing@personar.eu. We will respond within the timeframes required by applicable law. We may need to verify your identity before fulfilling your request.
12) International data transfers
We operate globally. Your information may be processed in countries other than where you live. Those countries may have different data protection laws. Where required, we will use appropriate safeguards for international transfers, such as contractual protections.
13) Children’s privacy
The App is intended for a general audience. We do not knowingly collect personal information from children without appropriate consent where required by law. If you believe a child has provided personal information to us, contact us at marketing@personar.eu and we will take appropriate steps to delete such information.
14) Security
We implement reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
15) Do Not Track and similar signals
Some browsers and devices offer "Do Not Track" signals. Because there is no universally adopted standard for interpreting these signals, we do not respond to them in a uniform way.
16) Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date above. If changes are material, we will take additional steps as required by applicable law.
17) Contact us
If you have questions, requests, or complaints about this Privacy Policy or our data practices, contact:
PersonAR Solutions Kft.
Email: marketing@personar.eu
Website: https://publish.mvphome.pro/site/2wpc1v1w932g6p6jhcnyxksea1gven0
If you are located in a jurisdiction that grants you the right to lodge a complaint with a data protection authority, you may also have that right. This document does not identify a specific authority because applicability depends on your location and our establishment details, and should be confirmed by legal counsel.