Last updated: April 7, 2026
Zug (“we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use the Zug mobile application (the “App”).
By using Zug, you agree to this Privacy Policy.
Depending on how you use the App, we may collect the following types of information:
We may collect information that you provide directly, such as:
account information, if you create an account
saved trips, favorite stations, and preferences
feedback or support messages you send us
We may collect information about how you use the App, such as:
app interactions and features used
screens viewed
app crashes and diagnostics
approximate usage times and session activity
We may collect limited technical information about your device, such as:
device type
operating system version
app version
language and region settings
anonymous identifiers
If you enable notifications, we may store the information necessary to send you push notifications related to trains, delays, platforms, or journey updates.
We use information to:
provide the core features of the App
show live train information and journey updates
save your trips, favorites, and personal travel history
improve app performance and reliability
send notifications you choose to receive
analyze usage in order to improve the product
detect bugs, abuse, or technical issues
Zug may process information about trains, routes, stations, delays, platforms, and saved journeys in order to provide real-time updates and improve predictions or travel insights.
This information is generally tied to journeys and app usage, and is not intended to identify you personally unless combined with account-related information.
We may use third-party analytics or diagnostics tools to understand app usage, measure performance, and fix errors. These tools may collect limited technical and usage information.
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If you are located in the European Economic Area, United Kingdom, or a similar jurisdiction, we process personal data only where we have a valid legal basis, including:
your consent
performance of a contract
compliance with legal obligations
our legitimate interests in operating and improving the App
We do not sell your personal information.
We may share information only in the following situations:
with service providers that help us operate the App
if required by law or legal process
to protect the rights, safety, or security of users, the App, or others
in connection with a business transfer such as a merger, acquisition, or asset sale
We keep personal data only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.
We may retain anonymous or aggregated data for analytics, product improvement, and service reliability.
Depending on where you live, you may have rights such as:
the right to access your personal data
the right to correct inaccurate data
the right to delete your data
the right to restrict or object to certain processing
the right to withdraw consent
the right to data portability
the right to lodge a complaint with a supervisory authority
If you want to exercise any of these rights, contact us using the details below.
We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. However, no system can be guaranteed to be completely secure.
Zug is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.
If a higher minimum age applies in your country, that age may apply instead.
Your information may be processed in countries other than your own, including countries where data protection laws may differ. Where required, we take appropriate safeguards to protect your information.
The App may rely on third-party services or display information provided by third parties, such as train data providers, analytics providers, or notification services. Their handling of information may be governed by their own privacy policies.
We may update this Privacy Policy from time to time. If we make material changes, we may notify you within the App or by other appropriate means. The updated version will be indicated by the “Last updated” date above.
If you have questions about this Privacy Policy or your data, you can contact us at:
Name: Manuel Nöbauer
Email: manuel2@noebauer.at
App: Zug